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THE POWER OF PERSONAL ATTITUDES
Each of us is made of three parts. These are the physical, the vital,
and the mental. The physical consists of our body organs, the vital of
sensations, emotions and feelings and the mental of thoughts, memories
reasoning power beliefs etc. Somewhere between our emotions and our
thought processing lies our attitudes - our emotional perceptions about
life, others, even towards our own selves. Attitudes generally express
positively and negatively. For example, when I have good feelings
towards my work or towards others the attitude is positive. When I feel
reluctant to do certain things that are necessary or show hostility
towards certain individuals then my attitude is negative. It has been observed that if we change our attitudes life has a funny
way of responding to our efforts. We call this phenomenon "life
response".
Though we have many attitudes about different aspects of life, we can
identify three basic types.
Those that have to do with ourselves
Those we have about others and the objects around us
Those we have towards life itself
An example of a negative attitude about ourselves is having low
self-esteem, or low self-confidence. An example of a wanting attitudes
about others is a feeling of ill will towards another person, or being
mistrustful of others. An example of a negative attitude towards life is
being pessimistic that things will never turn out well. The good news
however is that if we change any negative attitude to the positive, life
tends to quickly respond.
Having said this who is a customer? Someone has put it well by
describing a customer as follows:
A customer is the most important person in any business. He
is not dependent upon us but we are dependent upon him. He is
not an interruption to our work. He does me a favour when he
calls on me to provide him a service such as a name clearance or
a company incorporation. He is not a cold statistic but he is a
human being just like you and me.
What am I saying today? If you and I want to have a successful PACRO
then we need to change our negative attitude towards our work and
clients.
Te fact is, if we can identify a bad attitude and make the effort to
change it we will find that life will cooperate with our inner efforts
bringing us instances of sudden good fortune. Consider this true- life
incident.
A salesperson was intimidated about meeting a very large
customer. He felt that the effort was a waste of time since the
company was too large and would be too hard to penetrate.
Needless to say, he did not get that or any other sale with the
client. However a number of months later he changed his attitude
about working with such large accounts. The very next day, he
stunned when that very same large customer who turned him down
earlier gave him a huge order.
It is only when we have a positive attitude towards our work that we
are going to build a successful PACRO not only for ourselves, but for
the next generations to come.
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