GOING AN EXTRA MILE

There are many times that we have heard the phrase ‘Going an extra mile’ or in simple terms in which we will understand better, ‘Let’s Die a Little for Mother Zambia’. In sport, we have heard it more frequently. But I would us to focus on going an extra mile for PACRO or as PACRO. The assumption here is that we  have all put in the best in as far as work is concerned. The going an extra mile comes in where you as an individual or as PACRO you do an extraordinary thing meant to improve work performance. 

Find Rewards and Recognition We all need to feel recognized and rewarded for what we do. If your job doesn’t have built-in opportunities for recognition, or if rewards are infrequent, you may need to add rewards and recognition to your own life. You may decide to take yourself to a movie,  buy yourself something nice, or give yourself other small but nurturing rewards when you complete a project or complete another month of hard work. These things can nurture you emotionally and remind you of the importance of the work you do. In so doing you will be going an extra mile for PACRO but of course for your own good.

Customer service centre

Management is highly commended  for ensuring that the Customer service centre is now more conducive to doing business as it has now more space. There are a number of times that I have overhead customers saying ‘ Wish there was a food point here’. This normally comes when it is lunch hour and by then we are closed to the public and they have to wait until 2 in the afternoon. I am not agitating for a restaurant but merely that as pacro we go an extra mile in ensuring that our customers are comfortable even as they wait to be attended to. This we can achieve by just placing a public water dispenser in here so that just a glass of cool water will quench both the thirst and the emotions of the customers. Let’s go an extra mile by only giving water to the customers.

Maintain a Balanced Lifestyle
Keeping balance in your lifestyle is important; if it’s all work and no play, you may find your ability to work beginning to go down. In order to maintain balance in your lifestyle, the first step is to take an overview of your current lifestyle and see which areas are out of balance. Do you have enough time for relationships, hobbies, sleep, self care, exercise, healthy eating, in addition to your work responsibilities? If not, the next step is to look at your priorities and make some changes so that your lifestyle reflects them better.

Let’s all therefore in one way or another, either for PACRO or as PACRO, go a little mile for our customers’ sake and indeed for our own good.

See you at Barclays sports complex for a workout next week.

BY: TOM MULENGA KAFUMBE(Assistant Accountant-Debt Management):18-10-07