MY CONCERN AT PACRO

As an institution that provides a service to external customers, we should not forget our service to ourselves as internal customers. We should aim to give the same best service to internal customers as we do to our external customers. This is an area where I have been disappointed in the past.

It has been observed that through our internal customer relationships, we have a habit of reporting each other to authorities  over matters that could be discussed and resolved among ourselves. Why for instance cant we talk to each other before we report to our supervisors?

However, of late I have noticed a change for the better. With the recent implementation of the PACRO Staff Pension Scheme, I have seen a change in the of attitude among us. As internal customers, for the first time, we have become more united than before the pension scheme was implemented. This is very commendable and I would like us to keep it up and even improve on it.

Below PACRO staff attentively listening to Mr. Jack Mtonga's Motivational speech.