A team may be defined, according to the Oxford Dictionary, as “a set of people working together.” For our purposes it may be defined as a group of people working together to achieve one defined organizational goal. 

Now, you realize that PACRO as an organization has quite a number of goals in different departments. All these departmental goals culminate or lead to the achievement of one important goal which is “Customer Service and Satisfaction”. 

To illustrate my point today, I will use the example of a soccer team. In a soccer team, the goal keeper ensures that the opponents do not score even after every one in the team has been overcome. 

Defenders are there to defend, midfielders ensure smooth ball distribution, while strikers are goal getters for the team. 

I would like to end by emphasizing on the role of defenders and strikers. PACRO has been in existence for many years now and as a result, it has gained a good public image or reputation. We should all in the spirit of the team strive to defend what PACRO has achieved so far and not try to destroy it. 

Those of us who are strikers should focus on getting quick goals for PACRO even in the form producing various certificates for our customers within the shortest possible time and with minimum cost to our customers. We can promote team work by: 

1.                   Having one common goal.

2.                   Promoting good inter-personal relationships amongst ourselves as members of staff.

3.                   Openness to one another as this will ensure a free flow of information and promote consultative meetings amongst ourselves. 

Let us call to mind that “united we stand, divided we will fall”.